The shoppers are the epicenter of the retail industry, therefore, being able to satisfy their demands in a timely manner should be the main objective of every retailer.
The retail sector is constantly changing. Frequent and accelerated changes in consumer behavior, advances in technology and the current paradigm in terms of business management change the way we operate within the industry. As a result of the above, most businessmen in the sector often do not know which direction to take to be more competitive and achieve their business objectives.
So, today, we want to tell you about some of the best sales practices that you should start implementing if you want to rise to the top in this highly competitive industry. Keep reading!...
The retail world is focused on the shopper and the techniques and practices that we develop must be aimed at him. Let us think that customers are the ones who invest time and money in products that they need and, many other times, they do not need, in this way, retailers must manage to ensure that they live a fully satisfactory shopping experience, technology being the key piece to develop innovations.
In this sense, some good sales practices are:
- Prepare your work team. We will break this down into two parts; The first being the constant training of your sales team, and the second, establishing really effective internal communication about what your customers expect and their purchasing process.
Training is essential to achieve a committed and specialized team that can cover each of the very demanding aspects within the retail world. One of the first to consider is the problems that may arise within the POS, such as common customer objections, how to deal with difficult customers or how to prepare a store for sale. In addition, the focus should be placed on preparing the sales skills of the work team focused on increasing income, always granting better job prospects.
Likewise, all the tactics that you develop to carry out your objectives must be shared with the team and you must make sure that they understand them so that they can be correctly applied. A good way to communicate this information to the team can be interactively, through videos and with tactics in action.
- Go by KPI's. Constantly measure the results you get with each action, evaluate your work team. This is often accomplished by measuring things like the average number of transactions, the average number of products on each ticket, sales per hour, or other types of KPIs through POS systems.
Remember that measurements are an important part of the company's culture to improve the execution of a store.
- The customer should be your focus. Different specialists in the matter have confirmed that personalized attention makes an important difference between observing and buying. Engaging the customer is about delivering new in-store service experiences and empowering sellers to deliver an exceptional and unique experience.
In addition, taking into account the feedback that the client gives us is a fundamental piece to create new strategies that guide us to achieve the objectives set and to commercial success. Regardless of the method, retailers need to understand what type of interactions, and through which channels, affect customer purchases, satisfaction, retention, and loyalty.
- Apply "consumer intelligence". With the data obtained from the feedback, you can create a more efficient sales strategy and thus eliminate the possibilities of error. This is achieved by applying business intelligence.
Businesses can implement store intelligence considering variables such as POS design and planning, aesthetics, merchandising location, shelf location, plans, traditional and digital signage, displays, etc. that have direct consequences on the customer experience and store sales.
So now you know; With these little tips you can reach the perfect store. We hope this article has been useful to you and remember that with QuartzSales you can control each of the aspects mentioned above in a single, intuitive and extremely powerful platform. Request your demo by clicking here.
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Until next time! ;)